Application Support Analyst-AGRESSO

The Opportunity


This position can be based in: Panama, Colombia, El Salvador, Guatemala, or Peru.


Application Support Analyst-AGRESSO



As the Applications Support Analyst, you will be the main driver of IT business process improvements primarily in the Financial management systems (Agresso), One net, Award management system, and any other global systems that are rolled out in future. You will be responsible in defining functional requirements from interactions and as well as data gathering from users. You will engage closely with the Global IT Applications Team Leads, in proposing solutions, driving implementation, changing and leading continuous improvement for within reporting areas. You are expected to work closely with other members of the Global team to help prioritise issues/responses to all tickets raised through Jira.


To be successful, you will bring/have:


  • Computing degree (BSc, BA or equivalent) however equivalent or relevant work experience is also of value. ITIL Experience desirable.
  • Minimum of 3 years’ experience working with ERP.
  • Experience working with Microsoft products like SharePoint.
  • Strong networking and communication skills will be needed, as the role will require close liaison with Business key stakeholders such as finance and members.
  • Experienced trainer with track record of training delivery in a complex global organisation.
  • Experience of providing end user support, including call logging, call resolution, updating knowledge base/FAQs etc.
  • Highly developed cultural awareness and ability to work well in an international environment with people from diverse backgrounds and cultures.
  • Strong results orientation, with the ability to challenge existing mind-sets.
  • Exposure to the non-for-profit sector and/or developing countries is preferred.
  • Experience of solving complex issues through analysis, definition of a clear way forward and ensuring buy-in.
  • Fluency in writing and speaking in English.
  • Non-profit sector knowledge/experience



We offer a competitive package in the context of the sector.


The Organisation

We employ approximately 25,000 people across the globe and work on the ground in over 100 countries to help children affected by crises, or those that need better healthcare, education and child protection. We also campaign and advocate at the highest levels to realise the right of children and to ensure their voices are heard. 


We are working towards three breakthroughs in how the world treats children by 2030:

  • No child dies from preventable causes before their 5th birthday
  • All children learn from a quality basic education and that,
  • Violence against children is no longer tolerated


We know that great people make a great organization, and that our employees play a crucial role in helping us achieve our ambitions for children.  We value our people and offer a meaningful and rewarding career, along with a collaborative and inclusive workplace where ambition, creativity, and integrity are highly valued.

Application Information:

Please apply using a cover letter and up-to-date CV as a single document. Please also include details of your current remuneration and salary expectations.  A copy of the full role profile can be found at   Save the Children | Application Support Analyst-AGRESSO | Latin America and the Caribbean



We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse.


All employees are expected to carry out their duties in accordance with our global anti-harassment policy.

Save the Children does not charge a fee at any stage of the recruitment process.

Applications will be reviewed on a rolling basis. Early applications will have priority. Qualified candidates could be interviewed before de application closing date.



Job description:

Find out more about this role by downloading the job description here Job description

Date advertised: 6 Mar 2023

Closing date: 18 Apr 2023 - 01:59 CDT

Location: Panama City, Panama

Department: Information Technology

Type: Permanent

Schedule: Full-time

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