JOB TITLE: Application Support Analyst – Combined Apps Team
LOCATION: Nairobi or any existing Save the Children International Regional or Country office worldwide.
GRADE: National 4
CONTRACT LENGTH: Fixed Term – 1 Year, renewable
As a member of the Global IT team and reporting to the Combined Apps Team Lead, the post-holder will be one of a dynamic team supporting a range of critical global SCI/SCA applications. The role will provide L2 service and administration for the data-gathering applications Kobo Toolbox and CommCare. Additionally, the role holder will have the opportunity to engage with and provide secondary coverage for other global applications supported by the Combined Apps Team.
SCOPE OF ROLE:
Reports to: Combined Apps Team Lead
Budget Responsibilities: none
Role Dimensions: Save the Children Association works in around 120 countries worldwide and employs around 25,000 staff. The Combined Apps team connects with many stakeholders across Save the Children International countries, regions and centre, as well as Save the Children members. This role is key in ongoing business-as-usual application support.
KEY AREAS OF ACCOUNTABILITY:
1. Kobo Toolbox/CommCare L2 support:
2. DocuSign Support
3. Secondary coverage for other global applications
EXPERIENCE AND SKILLS
Additional job responsibilities:
Since the role involves support to end users across different time zones, it may be necessary from time to time to work outside normal office hours, which is compensated by time off in lieu where appropriate.
BEHAVIOURS (Values in Practice)
The role holder is required to carry out the duties in accordance with the SCI Equal Opportunities and Diversity policies and procedures.
We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse.
Health and Safety
The role holder is required to carry out the duties in accordance with SCI Health and Safety policies and procedures.
We strongly encourage candidates of all different backgrounds and identities to apply.
Beware that there are individuals who may take and use SCI’s name in an attempt to solicit fees from interested job-seekers. We do not use recruiting persons or agencies to help us identify candidates for employment. If you’re contacted by a person promising you recruitment or placement at SCI for a charge, do not accept, and please get in touch with us at SCIFraud@savethechildren.org.